Shipping policy

Shipping Policy

Cue Care

This Shipping Policy is designed in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. At Cue Care, we aim to ensure your order arrives safely, securely, and as quickly as possible. Please review our shipping policy below.

1. Order Processing Time

  • All standard orders are processed within 1–3 business days.

  • Orders that include tip fitting or customization services may require additional processing time of 2–5 business days, depending on workload.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay.

2. Shipping Methods & Delivery Times

Delivery times vary depending on your location and the shipping option selected at checkout.

Estimated delivery times:

  • UK Standard Shipping: 2–4 business days

  • UK Express Shipping: 1–2 business days

  • International Shipping: 5–14 business days (depending on destination)

Please note that delivery timeframes are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Selected shipping service

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable). Please allow up to 24 hours for tracking updates to appear.

5. International Shipping

Cue Care ships only to the UK (at the moment) if anything changes overtime the international policy is confirmed below.

Please note:

  • International orders may be subject to customs inspections.

  • Customs processing times may cause delays beyond our control.

  • Cue Care is not responsible for customs fees, duties, or taxes imposed by the destination country.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Cue Care is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to incorrect details, additional shipping fees may apply to resend the item.

7. Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost in transit:

  • Contact us within 48 hours of delivery (for damaged items)

  • Contact us if tracking shows delivered but you have not received the parcel

We will work with the courier to investigate and resolve the issue as quickly as possible.

8. Contact Us

For any shipping-related questions, please contact:

Cue Care
cuecare4yourcue@gmail.com
07745234035